Return Policy


Due to the customized nature of our services we are unable to offer a return of fees for completed projects.  

If during the course of a project you wish to cease activity we will calculate the commiserate rate for services provided and bill only for the services in excess of received funds.  If advance payment (other than non-refundable deposit) has been made, amounts designated as profit, may be refunded.  Personnel and resources that have been engaged must be compensated first. 

As our deposits are non-refundable, any requests that occur after the agreed start date are unable to be honored as personnel and resources have been allotted to your project and must be compensated for holding time for your project.


Neurotic Dog Studios provides printing of client assets at as close to the trade rate as reasonably possible. Due to this, we are happy to work with the vendor to provide rectification (refund/reprint/discounted reprinting) for any sub-standard printing, but we do not profit from printing and therefore are unable to refund a project once the order has been submitted to the printer.  We therefore require that all clients review and approve any print work prior to its submission.